Frequently Asked Questions
Heating with wood fuel offers many benefits to businesses, homeowners and communities alike, but it also requires some planning to ensure you choose the best option for your project. We get a lot of questions about how to pick the best wood heating system, and the right wood fuel to go with it – and we have the answers.
Wood Heating Systems
What does biomass heating mean?
Biomass in heating systems refers to using agricultural, forest, urban and industrial plant residues and waste to produce heat and electricity. Using biomass instead of fossil fuels significantly reduces the impact on the environment. At Biothermic, the biomass our systems use, and that we provide for our customers, is wood in the form of either wood chips, wood pellets or firewood.
Can you install a system in my area?
For installation of your wood heating system, we work with either our national network of qualified technicians or we can work directly with a company of your choosing. We are absolutely devoted to seeing that every system is designed, installed and commissioned correctly to ensure maximum efficiency and flawless operation. Contact us today to find out how we can help you install your new wood heating system. Contact us today to find out how we can help you install your new wood heating system.
Do you install residential or commercial systems?
We work with both residential and commercial customers. Our clients include businesses, homeowners, institutions and entire communities. We can help you plan a small heating system or a larger, multiple boiler heating system.
Where can I get wood pellets?
Wood pellets are widely available at local stores in 40-pound plastic bags. However, our systems work best with bulk pellets available in larger quantities. Bulk pellets may be available for purchase in your area – and as the wood pellet heating industry grows, more delivery services will become available. The Wood Pellet Association of Canada offers information about pellet suppliers across Canada. Contact your local suppliers and ask about bulk pellet options.
To find mills in your area that may supply in bulk, please refer to WPAC’s pellet mill map which is updated annually.
Do you have dealers in the US?
We do not currently provide service in the United States. If you are looking for American sales or support, please contact our friends at Tarm Biomass in New Hampshire.
What size unit do I need?
To provide you with an accurate estimate, we need to know the square footage, heat loss info (which can be found on architectural drawings or we can use your previous year’s heating fuel records) and whether you’re planning on heating with firewood, chips or pellets. Read more about how to choose the right boiler size.
Can your boilers run without electricity? With solar power?
All of our systems require electricity for normal operation and will shut down in the case of a power outage. However, their current draws are quite low and can be operated off-grid with solar, wind or battery systems.
How much will a system cost?
Wood fuels are cheaper than other energy alternatives like propane, oil and electricity. And in larger systems, wood chips can even be cheaper than natural gas. To get to cost savings with good quality, smokeless and indoor systems, you will have to make an initial investment.
In general, modern wood heating systems cost more to install than fossil fuel or electric boilers. Wood fuels are bulkier, less predictable and less energy-dense than fossil fuels. But as we all know we can’t burn fossil fuels forever, we need to make these investments to transition to sustainable energy.
For heating, wood fuel is by far the most economical choice among sustainable energies. Read more about the factors impacting the cost of a wood heating system.
Do you have dual fuel options?
The high-efficiency boilers we sell are designed for a certain specification of fuel to produce the best performance and low emissions. All of the wood boilers we provide will burn only the wood type they are designed for – they will not operate on other energy sources like propane, coal, corn or diesel.
We can however design a system with an electric or fossil fuel backup so that multiple energy types can be used.
You can put anything that will burn into an outdoor wood boiler, and it will likely burn and give you heat, but this doesn’t mean you should.
Using low-quality fuel will give you billowing smoke, ash buildup, super low efficiency and short equipment life.
Do you offer hands-on training for installation?
Yes, with every system we install, you’ll have all the information you need to operate and maintain it. We can offer Fröling training for you or your team from our Haliburton base or from the Fröling head office in Austria.
We offer much more than just the supply of a boiler. With every system, we offer customized boiler hydronic schematics and even designs for whole building in-floor heating and radiant systems.
For professional installation of your wood heating system, we work with either our national network of qualified technicians or we can work directly with a company of your choosing. We are absolutely devoted to seeing that every system is designed, installed and commissioned correctly to ensure maximum efficiency. Each system also comes with an easy-to-use operation manual. You’ll be an expert in no time. And our after-installation technical support is always available via email or phone for any questions that your manual doesn’t answer.
Do you provide servicing and support after installation?
Yes! When your system is professionally installed, you’ll get:
- Hands-on training to operate and maintain your new boiler.
- An easy-to-use manual to help you troubleshoot any maintenance and operating issues.
- Technical support via email or phone for any questions your manual doesn’t answer.
We’re always here to help make sure your system is running smoothly.
Where do I store my pellets?
You can store pellets in bulk in many ways with a few constants: the pellets must remain dry and the storage must allow for proper pellet flow. You can use an agricultural silo, a bag silo, or even build your own storage room. Read more about your different pellet storage options and how to keep your wood fuel dry.
Have a question not listed here?
Let us help you pick the best system and fuel for your optimal modern wood heating solution